Frequently asked questions
How do you ship your products?
We ship our products to customers across the United States, Puerto Rico, and U.S. Virgin Islands from the Bay State of Massachusetts. All items are shipped via UPS.
Manta Ray (UPS Ground)— 1 to 5 days
When your item ships, you’ll receive an email notification with a tracking number so you know when your purchase is scheduled to arrive. For exact shipping costs for your order, please enter your shipping address at checkout and select from the two shipping speeds.
Can I return my Neptune’s Law purchase?
We are committed to creating items that look great, feel great, and last. If for any reason your Neptune’s Law purchase doesn’t totally blow your mind (although we think it will!), we make returns easy. You may return your item(s) within 14 days of the order shipping date. Customer will need to pay the return shipping and we will refund the full purchase price. Just email email@example.com with your order number and reason for return to receive a return authorization!
Oops, I ordered the wrong item by mistake. What should I do?
Wrong size? Changed your mind on which design to purchase? Don’t worry—we’ve got you covered! Just email firstname.lastname@example.org with your order number, the name of the item you are returning, and the new size or design you’d like and we’ll send you a return authorization and get your new product on its way to you! Please note, exchanges are only available when you need a different size of the same product or a different shirt design that is the same cost as your original purchase. Otherwise, please return your original item and place a new order from our site.
I got cold feet. Can I cancel my order?
To cancel an order, please email email@example.com as soon as possible. If your order has not shipped, we will immediately refund your payment. If the order has already shipped, please follow the steps outlined in our return policy once you receive your item.
What size should I order?
To determine your size in any of our clothing items, please review the size specs under "Sizing" in the Product Description of the Product page.
Can I sell Neptune’s Law products in my store?
For wholesale inquiries, please contact us at firstname.lastname@example.org!